Frequently Asked
Questions

You must be at least 18 years old to register on hh95 — or the higher minimum required by the applicable operator or licensing jurisdiction. Providing false date-of-birth information to circumvent this requirement is a breach of our Terms & Conditions and will result in immediate account closure. hh95 applies age-verification checks during the KYC process. Note that being 18+ does not imply gambling is lawful in your specific location — please check applicable local law.

No. Each individual may hold only one account on hh95. Creating multiple accounts — whether under different email addresses, phone numbers or payment methods — is strictly prohibited and constitutes a material breach of our Terms & Conditions. If duplicate accounts are detected, all associated accounts will be suspended, balances may be forfeited, and the matter may be escalated to relevant authorities. If you have accidentally created a duplicate, contact support immediately.

For identity verification, Pakistani users typically need to submit a valid CNIC (Computerised National Identity Card) or passport. You will also need proof of address — such as a recent utility bill or bank statement dated within the last three months — and a selfie or liveness check. In some cases, proof of payment method ownership may also be required. All documents must be submitted via the Platform's secure verification portal, never by email or messaging apps.

On the login screen, click "Forgot password?" and enter the email address registered to your account. You will receive a password reset link — follow the instructions in the email to set a new password. Choose a strong password that is unique to hh95 and not used on any other site. If you do not receive the reset email within a few minutes, check your spam folder. If the issue persists, contact hh95 support via live chat.

Some account details — such as your phone number or email address — can be updated directly in Account Settings. Changes to core identity information, such as your name or date of birth, require verification through our support team, as these fields are tied to your KYC record. Contact hh95 support via live chat or email at [email protected] with the required documentation, and the team will assist you.

hh95 may support a range of payment options that are familiar to Pakistani users, potentially including mobile wallets (Easypaisa, JazzCash), digital payment infrastructure (Raast) and bank transfers via institutions such as HBL, UBL, Meezan Bank or Bank Alfalah. Cryptocurrency options (BTC, USDT) may also be available. Availability varies and should always be confirmed in the cashier at the time of your transaction. These are contextual references only — none of these providers imply endorsement of hh95 or any gambling activity.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of the transaction. As a general illustration, minimums may start from around PKR 500 to PKR 1,000 for mobile wallet methods, though this is subject to change. Always verify the current minimum in your account's cashier section before initiating a transfer. hh95 does not charge deposit fees, though your payment provider may apply its own transaction charges.

Withdrawal processing times depend on the method selected. Bank transfers to Pakistani institutions such as HBL, UBL, Meezan Bank or Bank Alfalah typically take one to five business days once the withdrawal has been approved. Mobile wallet withdrawals, where available, may be faster. All withdrawals require a fully verified (KYC-complete) account. Requests may take additional time if further verification is needed or if a compliance review is triggered.

Common reasons for a pending withdrawal include: incomplete KYC verification, outstanding wagering requirements on active bonus funds, a compliance review triggered by the withdrawal amount, or a mismatch between the payment method and the account holder's name. Occasionally, delays can also arise from payment processor timelines. Log in to your account and check for any pending verification requests. If your withdrawal has been pending for more than five business days, contact hh95 support.

No. All deposits must be made from a payment account registered in your own name. Third-party deposits — using a wallet, bank account or card belonging to another person — are strictly prohibited under hh95's Terms & Conditions. If third-party funding is detected, hh95 reserves the right to reverse the deposit and suspend the account pending investigation. This rule exists to protect against fraud and to comply with anti-money laundering obligations.

hh95 offers a wide range of gaming options including online slot games, live casino tables (live roulette, live blackjack, live baccarat and live game shows), virtual table games and a sports betting section. The sports betting section covers popular markets for Pakistani users, including cricket (Pakistan national team matches, PSL, ICC tournaments), football and UFC. The full game catalogue is available to browse after logging in to your account.

Yes — hh95's sports betting section includes cricket markets for major tournaments and leagues, including Pakistan national team fixtures, ICC events (World Cups, Champions Trophy, bilateral series) and the Pakistan Super League. A variety of bet types are available for cricket, including match winner, top batsman, total runs and in-play markets. Settlement follows the applicable sports rules, including DLS method adjustments for rain-affected matches. All bets are subject to hh95's sports betting terms.

RTP stands for Return to Player — it is a theoretical percentage representing how much of the total amount wagered on a game is returned to players over a very large number of spins or rounds. For example, a slot with a 96% RTP will, on average, return PKR 96 for every PKR 100 wagered over millions of rounds. RTP is a long-term statistical average, not a guarantee for individual sessions. Higher RTP games are generally more player-friendly over time, though variance also plays a significant role in short-term results.

Yes. hh95's live casino games are streamed from professional studios with real dealers operating physical equipment — cards, wheels and dice — in real time. Live casino games are not controlled by software RNGs (random number generators) in the same way as slots; outcomes are determined by physical actions visible on your screen. The studios and game providers are subject to testing and certification requirements imposed by the applicable gaming licence. Game-specific rules and house edges are published within each game interface.

If your connection drops mid-round, the game continues and any bets already placed will be settled according to the outcome. You will not lose a bet simply due to a disconnection — once placed, a wager stands. When you reconnect, the result will be reflected in your account balance. If you experience a disconnection and believe the result was not correctly recorded, contact hh95 support with the approximate time and game name so the session log can be reviewed.

A wagering requirement (also called a playthrough requirement) specifies how many times you need to stake a bonus amount before the resulting winnings can be withdrawn. For example, if you receive a PKR 2,000 bonus with a 30x wagering requirement, you would need to place a total of PKR 60,000 in bets before withdrawing any winnings derived from that bonus. Specific wagering requirements are published with each promotion. Different games contribute differently — slots typically count 100%, while table games may count less.

No. Bonus funds are credited to your bonus balance and must satisfy the applicable wagering requirements before any associated winnings are eligible for withdrawal. Real-money deposits held separately in your cash balance are not affected by bonus wagering requirements and can typically be withdrawn at any time, subject to standard KYC and verification conditions. Attempting to withdraw bonus funds before meeting requirements will result in the bonus being forfeited. Always review specific promotion terms before opting in.

Bonus abuse refers to any attempt to exploit promotional offers in ways not intended by hh95 — for example, making low-risk bets purely to clear wagering requirements without genuine gaming intent (known as "bonus grinding"), using multiple accounts to claim the same offer more than once, or coordinating with other players to exploit promotional mechanics. hh95 monitors bonus activity and reserves the right to void bonuses and winnings where abuse is detected. Accounts found to be engaged in systematic bonus abuse may be permanently suspended.

Yes. All hh95 bonuses are valid for a defined period, which is stated in the specific promotion terms. If you do not use or complete wagering on a bonus within its validity window, the bonus funds and any associated winnings will be forfeited automatically. Validity periods vary by offer — some may be valid for 7 days, others for 30 days. Always check the expiry date of any bonus you claim and plan your gaming activity accordingly.

hh95 may offer event-specific promotions tied to major cricket tournaments, including PSL seasons, ICC World Cups, Champions Trophy editions and Pakistan national team bilateral series. These promotions are typically time-limited and may include enhanced odds, free bet credits or deposit match offers. When such promotions are active, they will be listed in the Promotions section of the Platform. All event promotions are subject to standard bonus terms and specific conditions stated at the time of the offer.

hh95 uses TLS/SSL encryption for all data transmitted between your device and our servers. Sensitive stored data, including identity documents, is encrypted at rest. Access to personal data within hh95 is restricted to authorised personnel on a strict need-to-know basis. We do not store full payment card numbers. For full details on how your data is collected, used and protected, please review our Privacy Policy.

Log in to your account and navigate to Account Settings → Responsible Gambling → Limits. From there, you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reductions take effect immediately — for example, lowering a weekly deposit limit from PKR 10,000 to PKR 3,000 applies straight away. Increases may be subject to a mandatory cooling-off period for your protection. For full details on all available responsible-gambling tools, visit our Responsible Gambling page.

Go to Account Settings → Responsible Gambling → Self-Exclusion and choose your exclusion period — 6 months, 1 year, 3 years or permanent. Your account will be blocked immediately after confirmation. All marketing communications will stop. Permanent self-exclusion cannot be reversed. If you are in crisis and need to self-exclude urgently, you can also contact our support team at [email protected] or via live chat for immediate assistance.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, among other regulations. hh95 does not claim to be licensed, regulated or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any other Pakistani authority. The legal landscape for online gambling in Pakistan is complex and may vary by activity type and jurisdiction. This is not legal advice — you are responsible for understanding and complying with the laws applicable in your location before participating in any gambling activity.