hh95 Terms & Conditions

1. Introduction

These Terms and Conditions (hereinafter "Terms") constitute a legally binding agreement between you (hereinafter "User", "you" or "your") and hh95 (hereinafter "hh95", "we", "us" or "our"), the operator of the online gaming information and services platform accessible at hh95.cam (hereinafter the "Platform").

hh95 is an English-language online gaming platform designed primarily for users in Pakistan. Our content covers casino games, sports betting markets, live dealer products and responsible gambling guidance. All content is provided for informational and entertainment purposes only. Gambling involves real financial risk and hh95 does not guarantee winnings or outcomes of any kind.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gambling Policy, both of which are incorporated by reference into these Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" — the registered user profile created on the Platform by an individual User.
• "Balance" — the total funds held in a User's Account at any given time, comprising real-money deposits and/or bonus funds subject to applicable wagering conditions.
• "Bonus Funds" — promotional credits awarded to a User subject to wagering requirements and other conditions as specified in the applicable promotion terms.
• "Deposit" — a transfer of real money from a User to their Account using an accepted payment method.
• "KYC" — Know Your Customer verification procedures required to confirm a User's identity, age and residential address.
• "Platform" — the hh95 website, mobile application, and all associated content and services accessible via hh95.cam.
• "Prohibited Conduct" — any action described as forbidden under Section 10 of these Terms.
• "Services" — all gaming, betting, informational and support features available to registered Users on the Platform.
• "Wagering Requirement" — the number of times a bonus amount must be staked before any associated winnings become eligible for withdrawal.
• "Withdrawal" — the transfer of eligible funds from a User's Account to a designated payment method.

3. Account Eligibility

To be eligible to create an Account and use the Services, you must satisfy all of the following conditions:

• You are at least 18 years of age, or the higher minimum age required by the operator or the applicable licensing jurisdiction, whichever is greater.
• You are accessing the Platform from a jurisdiction in which online gambling and/or the use of such a platform is not prohibited by applicable law. It is your sole responsibility to determine whether your jurisdiction permits such activity.
• You are acting as a private individual in your own name and not on behalf of any third party.
• You have not been previously excluded or suspended from the Platform or any other gaming platform for fraudulent or prohibited conduct.
• You are not a current employee, contractor, director or immediate family member of an employee or contractor of hh95 or any associated operating entity.

4. Account Registration

To access the full range of Services, you must register an Account by completing the registration process accurately and truthfully. You agree to provide correct, current and complete information, including your legal name, date of birth, residential address and valid contact details.

Each User may hold only one Account on the Platform. The creation of multiple Accounts by the same individual — whether using different personal details, email addresses, device identifiers or payment methods — constitutes a material breach of these Terms and will result in the suspension or permanent closure of all associated Accounts and forfeiture of any funds held therein.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. hh95 will not be liable for any loss or damage arising from your failure to keep your Account secure.

5. Identity Verification (KYC)

hh95 is required to verify the identity, age and residential details of its Users before processing withdrawals and, in certain circumstances, before accepting deposits above defined thresholds. This process is commonly referred to as Know Your Customer (KYC) verification and is conducted in compliance with applicable Anti-Money Laundering (AML) obligations.

Users may be asked to provide one or more of the following documents:

• A valid government-issued photo identification document — for Pakistani users, this typically means a current CNIC (Computerised National Identity Card) or passport.
• Proof of residential address, such as a recent utility bill or bank statement dated within the past three months.
• A selfie or liveness-check image confirming that the individual submitting documents is the document holder.
• Proof of payment method ownership, where required.

All KYC documents must be submitted exclusively through the Platform's official, HTTPS-secured verification portal. You must never send identity documents through unencrypted email, WhatsApp, social media or any other unsecured channel. Documents must not be altered, edited, cropped to remove identifying information or falsified in any way. Submission of fraudulent documents will result in immediate Account closure and may be referred to relevant law enforcement authorities.

hh95 reserves the right to request additional documentation at any time and to suspend Account functionality, including withdrawals, pending satisfactory completion of verification.

6. Deposits & Payments

Deposits to your Account must be made using payment methods accepted by the Platform at the time of the transaction. Accepted methods may include, but are not limited to, familiar Pakistan payment references such as mobile wallets (Easypaisa, JazzCash), digital payment infrastructure (Raast) and bank transfers via institutions such as HBL, UBL, Meezan Bank or Bank Alfalah, as well as cryptocurrency options (BTC, USDT) where supported.

Important: The mention of these payment references on the Platform does not imply any endorsement of, affiliation with, or official support from any of the named payment providers. Availability of specific payment methods, minimum deposit amounts, maximum limits and processing times are subject to change and should be verified in the cashier section at the time of your transaction.

All deposits must be made from payment accounts or instruments held in your own name. Deposits from third-party payment sources are not permitted. hh95 reserves the right to reverse or void any deposit where evidence of third-party funding is identified.

hh95 does not charge deposit fees, but your payment provider may impose its own transaction charges. You are responsible for any fees levied by your bank, mobile wallet or payment service.

7. Withdrawals

Withdrawals of eligible funds from your Account are subject to the following conditions:

• Your Account must be fully verified (KYC complete) prior to the processing of any withdrawal request.
• Withdrawals may only be made to a payment method registered to the same person as the Account holder.
• Any active Bonus Funds subject to outstanding wagering requirements are not eligible for withdrawal until those requirements are satisfied.
• hh95 reserves the right to impose withdrawal limits and to request additional verification documentation before processing large or unusual withdrawal requests.
• Estimated processing times: bank transfer withdrawals to Pakistani institutions (HBL, UBL, Meezan Bank, Bank Alfalah) may take between one and five business days; mobile wallet withdrawals (where available) may be faster. These timeframes are indicative and not guaranteed.
• Withdrawal requests may be delayed or suspended if hh95 has reasonable grounds to suspect fraudulent activity, money laundering or breach of these Terms.

8. Bonuses & Promotions

hh95 may from time to time offer bonuses, free spins, cashback rewards, referral credits and other promotional incentives to Users. All such offers are subject to specific terms and conditions, which will be published alongside the relevant promotion. In the event of any conflict between a specific promotion's terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion only.

General principles applicable to all bonuses include:

• Wagering Requirements: Bonus funds must be wagered a specified number of times (the "Wagering Requirement") before any associated winnings may be withdrawn. The applicable Wagering Requirement will be stated in the promotion terms.
• Game Contributions: Different game types may contribute differently toward satisfying a Wagering Requirement. Typically, slots contribute 100% and table games contribute a lower percentage. Specific rates are published with each offer.
• Time Limits: Bonuses are valid for a defined period only. Funds not wagered within the validity window will be forfeited automatically.
• Illustrative Figures: Any PKR figures cited on the Platform in the context of bonuses (for example, "PKR 25,000 Welcome Bonus" or "PKR 1,000 referral credit") are illustrative unless the corresponding live offer is currently active. Always verify current promotional terms in the promotions section of the Platform.
• Abuse Prevention: hh95 reserves the right to withhold, void or reclaim bonus funds where there is evidence of bonus abuse, value extraction without genuine wagering intent, or any form of Prohibited Conduct.

9. Betting & Gaming Rules

All bets and wagers placed on the Platform are subject to the specific rules applicable to the game or event in question. These rules will be accessible within the relevant game interface or sports-betting market. By placing a bet or wager, you confirm that you have read and accepted the applicable rules.

hh95 reserves the right to void, cancel or adjust bets in the following circumstances:

• Obvious pricing or odds errors (palpable errors).
• Technical faults or data-feed interruptions that resulted in incorrect odds being displayed.
• Where an event is cancelled, abandoned or its outcome cannot be determined.
• Where bet placement was facilitated by a system error or unauthorised means.

For cricket markets — including Pakistan national team fixtures, ICC tournaments and PSL matches — specific settlement rules apply, including provisions for Duckworth-Lewis-Stern (DLS) method adjustments in rain-affected matches. These will be detailed in the applicable sports-betting rules documentation.

10. Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Engaging in any Prohibited Conduct will result in immediate suspension or permanent closure of your Account, forfeiture of Account balances, and may result in referral to appropriate legal authorities:

• Creating more than one Account for any purpose.
• Providing false, misleading or fraudulent personal information during registration or KYC.
• Using automated software, bots, scripts or any artificial intelligence tools to place bets or interact with the Platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any poker, table game or tournament.
• Exploiting software bugs, glitches or errors to obtain funds or an advantage not intended by hh95.
• Using the Platform in any manner that facilitates or constitutes money laundering, terrorist financing or any other financial crime.
• Depositing funds from stolen, fraudulently obtained or third-party payment instruments.
• Harassment, threats or abusive communication directed at Platform staff or other Users.
• Attempting to access the Platform using a VPN, proxy or other IP-masking technology to circumvent geographic restrictions.

11. Intellectual Property

All content on the Platform — including but not limited to text, graphics, logos, game interfaces, software, audio and video assets — is the property of hh95 or its licensed content providers and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of intellectual property to the User.

You may not copy, reproduce, distribute, modify, reverse-engineer, create derivative works from, or commercially exploit any content from the Platform without the prior written consent of hh95.

12. Limitation of Liability

To the maximum extent permitted by applicable law, hh95 shall not be liable for:

• Any loss of profits, revenue, data or opportunity arising from your use of the Platform.
• Interruptions to service caused by third-party infrastructure failures, network outages, maintenance windows or force majeure events.
• Losses arising from your failure to comply with these Terms, including failure to safeguard your Account credentials.
• Any financial loss resulting from gambling activity on the Platform. You acknowledge that gambling involves inherent financial risk and you participate entirely at your own risk.

Nothing in these Terms shall limit or exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be lawfully excluded.

13. Responsible Gambling

hh95 is committed to promoting responsible gambling and minimising gambling-related harm. We provide a range of tools to assist Users in managing their gambling activity, including deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

You acknowledge that gambling can be addictive and that participation must remain within your personal means. If you believe that your gambling behaviour is becoming harmful to yourself or others, you are strongly encouraged to make use of the responsible-gambling tools available in your Account settings and to seek independent professional support.

For full details, please visit our Responsible Gambling page. 🔞 This Platform is strictly for adults aged 18 or over — or the higher minimum required by the applicable jurisdiction. The 18+ threshold does not imply that gambling is lawful in all Pakistani contexts. Local laws may restrict participation.

14. Account Closure & Suspension

You may close your Account at any time by contacting hh95 support. Any eligible real-money balance remaining in your Account at the time of closure will be returned to you following completion of any applicable verification requirements, subject to standard withdrawal processing times and conditions.

hh95 reserves the right to suspend or permanently close any Account, with or without prior notice, in the event of a breach of these Terms, confirmed Prohibited Conduct, regulatory obligation, or where we have reason to believe your continued use of the Platform creates legal or financial risk to hh95 or other Users. In cases of confirmed fraud or AML concerns, Account balances may be withheld pending investigation and, where required, reported to relevant authorities.

Self-exclusion requests are processed in accordance with our Responsible Gambling Policy. Once a self-exclusion is in effect, you may not access the Platform for the duration specified. It is your responsibility not to attempt to circumvent a self-exclusion by registering a new Account.

15. Amendments to These Terms

hh95 reserves the right to amend, update or replace these Terms at any time. Where changes are material, we will provide reasonable notice via a notification on the Platform or by email to the address associated with your Account. Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those changes.

It is your responsibility to review these Terms periodically. If you do not agree to any amended Terms, you must cease using the Platform and may close your Account in accordance with Section 14.

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which hh95 holds its operating licence, as specified in the applicable operator documentation. hh95 does not claim to be licensed, regulated or endorsed by any authority of the Government of Pakistan, any Pakistani provincial government, the Pakistan Telecommunication Authority (PTA) or the State Bank of Pakistan.

In the event of a dispute arising from your use of the Platform, you should first contact hh95 support to seek an informal resolution. If a satisfactory resolution cannot be reached, the dispute shall be referred to the dispute resolution mechanism specified by the applicable operator and licensing jurisdiction. This clause does not restrict any rights you may have under mandatory applicable law.

Pakistani users are reminded that local law may restrict or prohibit participation in online gambling. This clause and these Terms generally do not constitute legal advice, and you should seek independent legal counsel if you have specific concerns about the lawfulness of your participation.

17. Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions, please contact the hh95 support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available via the Platform 24 hours a day, 7 days a week
• Support Language: English primary; Urdu language assistance may be available on request

For responsible-gambling related queries or urgent help with problem gambling, please visit our dedicated Responsible Gambling page.